Asuka Studio
Support
Documentation, diagnostics, and direct help for Asuka Designer merchants and developers.
Start with the documentation and diagnostics, then contact us with the information needed to reproduce the issue.
Self-service help
The documentation covers installation, products, views, assets, templates, themes, pricing, orders, exports, and troubleshooting.
- Open the Asuka Designer documentation.
- Use QA & Diagnostics in the WordPress plugin before changing working configuration.
- For Shopify, confirm the app embed, product link, active variant, and app plan in Settings.
Open a support request
Existing customers can use the support centre in the customer portal. You can also email support@asukadev.com.
- Describe what you expected and what happened.
- Include the platform, browser, affected product, and exact steps.
- Attach a screenshot or short recording when the behaviour is visual.
- Never send passwords, secret API keys, payment details, or private SSH keys.
Security reports
Potential security issues should be reported privately and should not be posted in public tickets.
- Email security@asukadev.com with a concise reproduction.
- Allow reasonable time for investigation before public disclosure.
Service access
Subscription, licensed-site, and billing questions are handled from the customer portal.
- Open the customer portal.
- For Shopify billing, use the plan page inside Shopify Admin.